Cita APA (7a ed.)

Robson, K. (2013). Service-ability: Create a customer centric culture and gain competitive advantage. Wiley.

Cita Chicago Style (17a ed.)

Robson, Kevin. Service-ability: Create a Customer Centric Culture and Gain Competitive Advantage. Chichester: Wiley, 2013.

Cita MLA (9a ed.)

Robson, Kevin. Service-ability: Create a Customer Centric Culture and Gain Competitive Advantage. Wiley, 2013.