Mastering effective influencing skills for win-win outcomes : a practical guide

Mastering effective influencing skills for win-win outcomes a practical guide

In an organisational context, you need to be able to influence well in a variety of situations. These can include but are not limited to: Networking and developing good interpersonal relationships; Leading and inspiring others; Communicating and gaining buy-in for your ideas; Promoting change; Devel...

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Bibliographic Details
Other Authors: Cook, Sarah, author (author)
Format: eBook
Language:Inglés
Published: Ely, Cambridgeshire : IT Governance Publishing Ltd [2024]
Edition:[First edition]
Subjects:
Persuasion (Psychology)
Leadership.
Management.
Communication.
See on Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009847337106719
Table of Contents:
  • Cover
  • Title
  • Copyright
  • Preface
  • About the Author
  • Acknowledgements
  • Contents
  • Chapter 1: Why influencing matters
  • Introduction to influencing skills
  • Preparation for this book
  • Chapter 2: Recognising your personal style of influence
  • Intention versus impact
  • Different personality types
  • Communication preferences per personality style
  • What is your own personality style?
  • The impact of different personality styles on others
  • Takeaways from this chapter
  • Chapter 3: The push and pull model of influencing
  • Congruent communication
  • Communication styles
  • Communication styles
  • Which is your preferred style?
  • Flexing your style
  • Takeaways from this chapter
  • Chapter 4: Developing self-confidence
  • Activities to develop self-confidence
  • Takeaways from this chapter
  • Chapter 5: Identifying sources of power
  • What power do you have to influence others at work?
  • Identify your own sources of power
  • Identifying power sources
  • Takeaways from this chapter
  • Chapter 6: Influencing strategies
  • Trust is a key ingredient
  • Getting heard
  • Powerful words
  • Influencing strategies
  • Takeaways from this chapter
  • Chapter 7: Dealing with reactions when you present your ideas
  • People's reactions to new ideas
  • Dealing with Cynics, Victims and Spectators
  • Takeaways from this chapter
  • Chapter 8: Negotiation skills
  • Stages of negotiation
  • Critical mistakes in negotiating
  • Assess your negotiation style
  • Five approaches to negotiation
  • Takeaways from this chapter
  • Chapter 9: Dealing with difficult situations
  • The different approaches people take to conflict
  • Practical steps to handling conflict
  • Helpful phrases when handling conflict
  • Takeaways from this chapter
  • Chapter 10: Summary and action planning
  • Key learning points
  • Actions you can take
  • Further reading.

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