How to Influence Anyone, Anywhere, Every Time The Art and Science of Communication at Work
We communicate all the time. But do we have impact? Do we influence? When you speak, do people lean in? When they hear you, do others feel impressed, challenged, motivated or inspired? Through tested frameworks and instantly applicable techniques, How to Influence Anyone, Anywhere, Every Time shows...
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | eBook |
| Language: | Inglés |
| Published: |
Newark :
John Wiley & Sons, Incorporated
2024.
|
| Edition: | 1st ed |
| Subjects: | |
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009828024206719 |
Table of Contents:
- Cover
- Title Page
- Copyright Page
- Contents
- Once upon a time …
- So how does this apply to workplace communication?
- Influence
- How do we learn to communicate?
- Influence in the workplace
- What is the Colin James Method®?
- What is this influence thing?
- Thank you, Bernice McCarthy
- Foundation: It's all about the Triple D
- Diagnose
- Design
- Delivery
- Part I Diagnose
- Chapter 1 Diagnosing the what and the who
- What is the context?
- What is the topic, subject or theme?
- Who is who?
- Big audiences
- Chapter 2 What is the outcome from the audience perspective?
- What do you want them to feel?
- What do you want them to think?
- What do you want them to do?
- What do you want them to commit to?
- Chapter 3 Begin with why
- Map the territory
- Chunking
- Part II Design
- Chapter 4 Phase one - Context
- First impressions
- Step 1: Start strong
- Ask a question
- Use a data point or numbers
- Tell a story
- Use a quote or statement
- Step 2: Create relevance
- Step 3: Introduce your concept
- Step 4: Manage the FODs
- FOD management design
- Chapter 5 Phase two - Connection
- Step 5: Self-intro
- Designing the self-intro
- Step 6: Guidelines
- Technology
- Q&
- A
- Notes, handouts, documents
- Participation
- How long?
- Chapter 6 Phase three - Content
- Step 7: Reintroduce the concept
- Step 8: Lay out your principles
- Step 9: Present details
- Step 10: Summarise by re-emphasising the principles
- Chapter 7 Phase four - Call to action
- Step 11: Call to action (the ask/next steps)
- Chapter 8 Phase five - Close
- Step 12: Strong close
- 1. Future pacing
- 2. Tie back to your start strong
- 3. Link back to the relevance and Why? Frame
- 4. Thank you
- In summary
- Part III Delivery
- Chapter 9 The power of PAVERS®
- Chapter 10 Physiology
- Posture.
- Virtual physiology
- Check in with yourself
- Chapter 11 Gestures
- Handshakes
- Gestures in the workplace
- Types of gestures
- Final thoughts on gestures
- Chapter 12 Movement
- Anchoring
- Sequential anchoring
- Timeline anchoring
- Gestural anchoring
- Chapter 13 Facial expression
- Chapter 14 Auditory
- Voice
- Pace
- Pitch
- Projection
- Pausing
- Chapter 15 Language
- Reducing jargon
- The scourge of '-ly' adverbs
- Fresh, zesty, surprising
- Plain language
- Chapter 16 Visual aids
- Beyond PowerPoint
- Mistake #1: Not setting up the slide
- Mistake #2: Showing the whole slide
- Mistake #3: Too much content
- Mistake #4: Slides on the whole time
- Mistake #5: Relying on the slides to remember your content
- Mistake #6: Thinking you need slides
- Alternatives to PowerPoint
- Google Slides
- Canva
- Prezi
- Keynote
- Flipcharts and whiteboards
- Collaboration tools
- Videos
- AI and the future
- Final thoughts on visual aids
- Chapter 17 Energy
- Start with body language
- Level of interaction
- How energy affects the workplace
- Managing energy
- Using energy to influence
- Intention
- Attention
- Emotion
- Humour
- Chapter 18 Relationships
- Using names
- Maintain eye contact
- Reset your respect
- Using questions
- Direct questions
- Rhetorical questions
- Chapter 19 Managing questions
- Input, throughput, output
- Managing questions in three steps
- Answering questions methodology
- Q&
- A structure
- Step 1: Acknowledge the question and the questioner by name
- Step 2: Create relevance for all
- Step 3: Answer using stories and examples
- Step 4: Close, check and thank
- Wrapping up Q&
- A
- Relationship wrap-up
- Chapter 20 Story
- The power of storytelling
- Stories for vision, mission and values
- Stories about change and overcoming resistance.
- Stories for learning
- Stories for building teams
- Storytelling in crisis management
- Customer stories
- Real stories
- Relevance
- Keep it simple
- Feel something
- Point and link
- Story structure
- The hero's story
- Three-act framework
- Magic formula stories
- The event
- The point
- The link to the outcome and message
- Delivering your story
- Stories as a tool in communicating
- PAVERS® practice
- A final word
- References
- EULA.
