How e-commerce companies can reduce returns research shows that product returns decrease when online shoppers receive orders in a single, consolidated delivery
Online retailers frequently assume that pleasing customers requires shipping each item in an order as quickly as possible rather than assembling the entire order and delivering a consolidated shipment. But new research with an online fashion marketplace found that customers receiving consolidated sh...
| Other Authors: | , , |
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| Format: | eBook |
| Language: | Inglés |
| Published: |
[Place of publication not identified] :
MIT Sloan Management Review
2023.
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| Edition: | [First edition] |
| Subjects: | |
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009823018606719 |
