Digital customer success : why the next frontier of CS is digital and how you can leverage it to drive durable growth

Digital customer success why the next frontier of CS is digital and how you can leverage it to drive durable growth

"Customer Success has evolved and matured immensely over the past decade and now palys a mission-critical role for many organizations--helping them train and retain their customers. It is a critical growth engine for organizations, widely accepted by executives, investors, and consultancies ali...

Full description

Bibliographic Details
Other Authors: Mehta, Nick, 1977- author (author), Capote, Kellie, author
Format: eBook
Language:Inglés
Published: Hoboken, New Jersey : Wiley [2024]
Subjects:
Business enterprises > Technological innovations.
Success in business.
Customer relations.
Customer services.
See on Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009820529706719
Table of Contents:
  • The high-speed
  • Evolution of customer success
  • Durable business strategies to fuel long-term success
  • Digital customer success is a strategic program
  • The digital customer success maturity model
  • Launching the proactive phase of your digital CS program
  • Evolving to the personalized phase
  • Evolving to the predictive phase
  • Launching your first digital initiative
  • Company-wide digital program governance and cross functional collaboration
  • Optimizing your digital toolkit
  • The ability to be more human.

Similar Items