APA (7th ed.) Citation

American Society for Training and Development & Estep, T. A. (2004). Managing Difficult Participants (1st edition.). American Society for Training & Development.

Chicago Style (17th ed.) Citation

American Society for Training and Development and Tora Author Estep. Managing Difficult Participants. 1st edition. [Place of publication not identified]: American Society for Training & Development, 2004.

MLA (9th ed.) Citation

American Society for Training and Development and Tora Author Estep. Managing Difficult Participants. 1st edition. American Society for Training & Development, 2004.