The high price of customer satisfaction

Bibliographic Details
Other Authors: Keiningham, Timothy L., author (author), Gupta, Sunil, author, Aksoy, Lerzan, author, Buoye, Alexander, author
Format: eBook
Language:Inglés
Published: [Cambridge, MA] : MIT Sloan Management Review [2014]
Subjects:
See on Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009820509506719
Description
Item Description:Place of publication from publisher's website.
Physical Description:1 online resource (1 volume) : illustrations
Bibliography:Includes bibliographical references.