Cita APA (7a ed.)

Massachusetts Institute of Technology & Grainer, M. (2014). What unhappy customers want. MIT.

Cita Chicago Style (17a ed.)

Massachusetts Institute of Technology y Marc Grainer. What Unhappy Customers Want. Cambridge, MA: MIT, 2014.

Cita MLA (9a ed.)

Massachusetts Institute of Technology y Marc Grainer. What Unhappy Customers Want. MIT, 2014.