Business Communication and Soft Skills Laboratory Manual
Business Communication and Soft Skills Laboratory Manual provides hands-on experience of business and professional situations. It imparts the required communication and soft skills through group activities and peer group assessment essential for effective communication and personality development. T...
| Autor principal: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Noida :
Pearson India
2011.
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| Colección: | Always learning.
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009820414006719 |
Tabla de Contenidos:
- Cover
- Contents
- About the Author
- Preface
- Section I: Introduction
- Chapter 1: Selection Process of Companies
- Introduction
- Self-Analysis
- Chapter 2: Essential Qualities of a Suitable Employee
- Introduction
- Case Study 1
- Case Study 2
- Case Study 3
- Case Study 4
- Section II: Introduction to Soft Skills
- Chapter 3: Effective Communication Skills
- Listening
- Discriminative Listening
- Comprehensive Listening
- Critical Listening
- Active Listening
- Passive Listening
- Exercise 1
- Exercise 2
- Self-Assessment
- Teacher's Assessment
- Peer Assessment
- Speaking
- Fluency
- Clarity
- Brevity
- Grammar
- Vocabulary
- Pronunciation
- Voice Characters
- Exercise 1
- Self-Assessment
- Teacher's Assessment
- Reading
- Reading Comprehension
- Purpose of Improving Reading Skills
- Skills of Reading
- Survey
- Question
- Read
- Recite
- Review
- Labeling
- Skimming
- Scanning
- Sampling
- Studying
- Strategies to Improve Reading
- Strategies to Improve Reading Comprehension
- Writing
- Methodology
- Exercise 1
- Self-Assessment
- Teacher's Assessment
- Non-Verbal Communication Skills
- Important Components of Non-Verbal Communication
- Paralanguage
- Body Language
- Usage of Hands
- Facial Expressions
- Proxemics
- Personal Appearance
- Time
- Exercise 1
- Self-Assessment
- Peer Assessment
- Teacher's Assessment
- Chapter 4: Presentation Skills
- Introduction
- Phases of a Presentation
- Plan
- Preparation
- Parts of a Presentation
- Introduction
- Main Body
- Organizing the Main Body
- Organizing an Informative Presentation
- Organizing a Persuasive Presentation
- Organizing an Entertaining Presentation
- Drafting
- Conclusion
- Practicing
- Presentation
- Presenting an Informative Presentation
- Presenting a Persuasive Presentation.
- Presenting an Entertaining Presentation
- Evaluation
- Barriers to Effective Presentation
- Fear
- Lack of Preparation
- Beating Around the Bush
- Feedback
- Methodology
- Student Activity I
- Self-Assessment
- Peer Group Assessment
- Teacher's Assessment
- Student Activity II
- Self-Assessment
- Peer Group Assessment
- Teacher's Assessment
- Chapter 5: Public Speaking
- Introduction
- Contexts
- Knowing your Audience
- Skills Required
- Managing Nerves
- Preparing, Planning, Organizing and Logical Thinking
- Exercise 1
- Exercise 2
- Student Activity Sheet
- Self-Assessment
- Peer Group Assessment
- Teacher's Assessment
- Chapter 6: Letter Writing
- Features
- Layout
- Methodology
- Types of Letters
- Enquiry Letter
- Order Letter
- Acknowledgement Letter
- Complaint Letter
- Rejection Letter
- Exercise 1
- Student Activity Sheet
- Self-Assessment
- Peer Assessment
- Teacher's Assessment
- Chapter 7: Group Discussion
- Introduction
- What is Group Discussion?
- Dealing with a Case Study
- Dealing with a Topic Group Discussion
- Preparation
- Participation
- Performance
- Eye Contact
- Facial Expressions
- Hand Gestures
- Posture
- Voice Characteristics
- Evaluation
- Listening Skills
- Speaking Skills
- Analytical and Problem-solving Skills
- Leadership Skills
- Interpersonal Skills
- Student Activity I
- Self-Assessment
- Peer Group Assessment
- Student Activity II
- Self-Assessment
- Peer Group Assessment
- Teacher's Evaluation
- Chapter 8: Interview Skills
- Introduction
- All About Interviews
- Types of Interviews
- Phases of an Interview
- Preparation
- Performance
- Evaluation
- Telephonic Interviews
- Methodology
- Student Activity Sheet I
- Peer Group Assessment
- Methodology
- Student Activity Sheet II
- Self-Assessment
- Peer Group Assessment.
- Teacher's Assessment
- Chapter 9: Application Writing
- Introduction
- Resume
- Preparation
- Self-analysis
- Drafting
- Choosing the Format
- Summary
- Scholastics
- Work Experience
- Training and Certifications
- Computer Skills
- Heading
- Career Objective
- Position Sought
- Professional Summary
- Experience
- Education
- Special Skills and Abilities
- Achievements
- Social and Environmental Sensitivity
- Activities/Interests
- References
- Vocabulary and Action Verbs
- Video Resume
- Editing
- Cover Letter
- Address of the Applicant
- Date
- Address of the Receiver
- Subject
- Body
- Closing
- Student Activity Sheet
- Self-Assessment
- Chapter 10: Essay Writing
- Introduction
- Readers
- Purpose
- Important Features of an Essay
- Types of Essays
- Argumentative Essay
- Descriptive Essay
- Narrative Essay
- Cause and Effect
- Informative Essay
- Analytical Essay
- Methodology
- Understanding the Topic
- Collecting the Necessary Information
- Planning
- Drafting the Essay
- Reviewing and Editing
- Student Activity I
- Self-Assessment
- Peer Group Assessment
- Teacher's Assessment
- Chapter 11: Report Writing
- Introduction
- Types of Reports
- Methodology of Writing a Report
- Preparation
- Locating Sources of Information
- Planning
- Organizing the Information
- Writing
- Important Characteristics of a Good Report
- Preliminary Pages
- Main Text
- Conclusions and Recommendation
- End Matter or Supplementary Parts
- Review and Editing
- Appendix A: Questionnaire
- Self-Assessment
- Teacher's Assessment
- Peer Group Assessment
- Chapter 12: Leadership Skills
- Introduction
- Self-Assessment
- Value System
- Self-Assessment
- Vision
- Decision Making
- Self-Assessment
- Risk-Taking Ability and Crisis Management
- Self-Assessment
- Team Spirit
- Self-Assessment.
- Effective Communication Skills
- Self-Assessment
- Organizing Skills
- Self-Assessment
- Critical Thinking
- Self-Assessment
- Interpersonal skills
- Self-Assessment
- Emotional Intelligence
- Self-Assessment
- Time Management
- Self-Assessment
- Domain Knowledge
- Self-Assessment
- Self-Assessment
- Teacher's Assessment
- Peer Group Assessment
- Chapter 13: Socializing Skills
- Introduction
- Importance of Social Life for Managers
- Interpersonal Skills at the Workplace
- Delegation of Work
- Appreciation
- Body Language
- Transparency
- Empathy
- Active Listening
- Problem-Solving
- Constructive Criticism
- Responding to Criticism
- Managing Conflict
- Setting Examples
- Reduce Complaints
- Believe in People
- Speaking and Writing
- Meeting, Conferences and Social Gatherings
- Meetings
- Etiquette
- Business Gatherings
- Visiting Card Etiquette
- Dining Etiquette
- Business Conversation and Humour
- Netiquette
- Telephone Etiquette
- Self-Assessment
- Peer Group Assessment.
