Cita APA (7a ed.)

Rao , K. R. M. (2011). Services Marketing (2nd ed.). Pearson India.

Cita Chicago Style (17a ed.)

Rao , K. Rama Mohana. Services Marketing. 2nd ed. Delhi: Pearson India, 2011.

Cita MLA (9a ed.)

Rao , K. Rama Mohana. Services Marketing. 2nd ed. Pearson India, 2011.