The service desk handbook
The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary a...
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| Format: | Video |
| Language: | Inglés |
| Published: |
[Place of publication not identified] :
IT Governance Publishing
2023.
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| Edition: | [First edition] |
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| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009816676806719 |
| Summary: | The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation’s needs. |
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| Physical Description: | 1 online resource (1 video file (1 hr., 35 min.)) : sound, color |
