Civic Space Review of Portugal
The Civic Space Review of Portugal provides an in-depth analysis of the national legal frameworks, policies, institutions, and practices relevant to civic space protection, with an emphasis on harnessing user input to facilitate people-centred public service reforms.
| Formato: | Libro electrónico |
|---|---|
| Idioma: | Inglés |
| Publicado: |
Paris :
Organization for Economic Cooperation & Development
2023.
|
| Edición: | 1st ed |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009786730406719 |
Tabla de Contenidos:
- Intro
- Foreword
- Acknowledgements
- Abbreviations and acronyms
- Executive summary
- Creating the conditions for people-centred services
- Strengthening stakeholder and citizen participation
- Towards more inclusive, accessible and people-centred public service design and delivery
- 1 Introduction to civic space and public service reforms in Portugal
- 1.1. The Civic Space Review of Portugal
- 1.2. Portugal's strategic vision for public service design and delivery
- 1.2.1. Leveraging human rights for public service reforms
- 1.3. The broad context for civic space in Portugal
- 1.4. A complex road ahead: Challenges and opportunities
- References
- Notes
- 2 Leveraging civic space to advance public service reforms in Portugal
- 2.1. An introduction to the OECD's approach to assessing civic space
- 2.2. Civic space for public services: Adapting the OECD's Civic Space assessment methodology to the Portuguese context
- 2.2.1. Using civic space to empower and engage citizens and stakeholders
- 1. The context for public service design and delivery
- 2. The philosophy of public service design and delivery
- 3. Key enablers to support public service design and delivery
- 2.3. Methods and tools used
- References
- Notes
- 3 Creating the conditions for people-centred services in Portugal
- 3.1. Introduction
- 3.2. Protected civic freedoms
- 3.2.1. Freedom of expression
- 3.2.2. Freedom of peaceful assembly
- 3.2.3. Freedom of association
- 3.3. Equality and non-discrimination
- 3.3.1. Equality and non-discrimination as preconditions for people-centred services
- Migrants and refugees
- Roma communities
- People of African descent
- LGBTI persons
- 3.4. Press freedom and access to information
- 3.4.1. Press freedom as an enabler of a robust media and information ecosystem.
- 3.4.2. Boosting access to information for a more informed citizenry
- 3.5. Digital security, inclusion and people-centred use of technologies
- 3.5.1. Digital transformation of the public sector for a new generation of people-centred services
- 3.5.2. Addressing data privacy and digital security concerns to increase trust in government digital services
- 3.5.3. Bridging digital divides for more relevant, inclusive and accessible public services
- 3.5.4. Promoting ethical and people-centred use of technologies in the delivery of public services
- 3.6. Institutional mechanisms to safeguard fundamental rights
- 3.6.1. From theory to practice: safeguarding rights in reality
- References
- Notes
- 4 The enabling environment for participation in service design and delivery in Portugal
- 4.1. The enabling environment for civil society
- 4.1.1. Legal frameworks governing civil society
- 4.1.2. Civil society's crucial role in the design and delivery of public services
- 4.1.3. Funding and administrative requirements for civil society
- Access to funding
- Administrative requirements
- 4.2. The right to participate in decision making: A review of key governance frameworks, tools and practices
- 4.2.1. Legal, policy and institutional frameworks governing participation in service design and delivery
- The legal framework governing participation
- The policy framework governing participation
- The institutional framework governing participation
- 4.2.2. Mechanisms and tools
- Information mechanisms
- Consultations on legislation and policies
- Participatory methods that are specific to public services
- Participatory budgeting
- More innovative citizen participation practices
- 4.2.3. Implementation challenges and opportunities
- Strengthening communication and feedback
- Strengthening inclusion and representation of stakeholders.
- Developing the necessary resources and skills
- References
- Notes
- 5 Towards more inclusive, accessible and people-centred public service design and delivery in Portugal
- 5.3. Factors influencing public service design and delivery in Portugal
- 5.3.1. Context
- Leadership
- Demographics
- 5.3.2. Philosophy
- Understanding whole problems and designing end-to-end solutions for users and public sector employees
- Involving the citizens and stakeholders on an ongoing basis
- 5.3.3. Enablers
- Governance and assurance mechanisms to guide habits and behaviours
- Efforts to increase digital inclusion
- 5.4. Putting the Guiding Principles for a Human Rights Based Approach into practice
- 5.4.1. Case studies
- Digital Mobile Key
- Family Benefit for Children and Young People
- 5.4.2. How these services reflect the Guiding Principles for a Human Rights Based Approach
- Principles 1-4: Shaping the design of a service
- 1. Promote citizens' participation at all stages of the process, particularly from excluded or disadvantaged groups (partially met)
- 2. Design, first and foremost, for the communities in vulnerable situations (partially met)
- 3. Analyse, in a systematic way, the expected and unforeseen consequences of service availability (not met)
- 4. Value the process as much as the outcome (not met)
- Principles 5 and 6: Technical maturity
- 5. Ensure privacy and citizens' personal data security (met)
- 6. Consider misuse cases as a serious problem to tackle (met)
- Principles 7-9: Inclusive and transparent operational maturity
- 7. Promote a continuous services monitoring and assessment (partially met)
- 8. Develop the right-holders' and duty-bearers' capacities (partially met)
- 9. Ensure transparency on obligations, responsibilities and rights regarding services (partially met).
- 5.4.3. Service-specific conclusions and recommendations
- The Digital Mobile Key
- Family Benefit for Children and Young People
- 5.5. General conclusions and recommendations
- References
- Notes.
