Cita APA (7a ed.)

Maleyeff, J. (2022). Quality service management: A guide to improving business processes. Routledge.

Cita Chicago Style (17a ed.)

Maleyeff, John. Quality Service Management: A Guide to Improving Business Processes. New York, New York ; London, England: Routledge, 2022.

Cita MLA (9a ed.)

Maleyeff, John. Quality Service Management: A Guide to Improving Business Processes. Routledge, 2022.