Cita APA (7a ed.)

Sutherland, K., Sheets, L. J., & Schwartz, L. (2023). A practical guide to service management: Insights from industry experts for uncovering, implementing, and improving service management practices (1st edition.). Packt Publishing Ltd.

Cita Chicago Style (17a ed.)

Sutherland, Keith, Lawrence J. Sheets, y Lisa Schwartz. A Practical Guide to Service Management: Insights from Industry Experts for Uncovering, Implementing, and Improving Service Management Practices. 1st edition. Birmingham, UK: Packt Publishing Ltd, 2023.

Cita MLA (9a ed.)

Sutherland, Keith, et al. A Practical Guide to Service Management: Insights from Industry Experts for Uncovering, Implementing, and Improving Service Management Practices. 1st edition. Packt Publishing Ltd, 2023.