Cita APA (7a ed.)

Blanchard, K. H., & Bowles, S. M. (1993). Raving fans!: A revolutionary approach to customer service. William Morrow and Company, Inc.

Cita Chicago Style (17a ed.)

Blanchard, Kenneth H., y Sheldon M. Bowles. Raving Fans!: A Revolutionary Approach to Customer Service. New York: William Morrow and Company, Inc, 1993.

Cita MLA (9a ed.)

Blanchard, Kenneth H., y Sheldon M. Bowles. Raving Fans!: A Revolutionary Approach to Customer Service. William Morrow and Company, Inc, 1993.