Principles of knowledge auditing foundations for knowledge management implementation
"An expert on the topic of knowledge managment argues how the process of KM implementation can be improved"--
| Otros Autores: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Cambridge, Massachusetts :
The MIT Press
[2023]
|
| Edición: | 1st ed |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009762681606719 |
Tabla de Contenidos:
- Intro
- Title Page
- Copyright
- Dedication
- Contents
- Introduction
- Getting Knowledge Management Right
- Why Knowledge Management Is Challenging
- Why Knowledge Audits Are Important
- Why Knowledge Audits Are Challenging
- How This Book Aims to Help
- I: Recovering Our Past
- 1. Seeking to Understand Knowledge in Organizations
- Case Study: An Early Communication Audit
- Communications as Information Systems
- Parallels with Knowledge Management
- Summary
- 2. The History of Knowledge Audits
- Precursors of Knowledge Audits
- Why We Need to Understand Knowledge Audit History
- Summary
- II: Speaking Clearly about Audits
- 3. What Is an Audit? A Definitional Approach
- Connotations of Audit
- Tight Models of Audit: Financial and Operational Audits
- Summary
- 4. What Kind of Audit Is a Knowledge Audit? A Naturalistic Approach
- What Do Knowledge Management Practitioners Mean by the Term Audit?
- What Does the Research Literature Tell Us about Models of Audit?
- A Typology Approach or Integrative Metaconstruct Approach?
- The Knowledge Audit Typology in Practice
- Knowledge Audits Should Be Compound Activities
- Which Audit Types Should We Adopt?
- Summary
- 5. What Are We Auditing?
- The Target Phenomena for Knowledge Audits
- 1. Knowledge Stocks
- 2. Knowledge Flows
- 3. Knowledge Needs
- 4. KM Enablers
- 5. KM Processes
- 6. KM Capabilities
- 7. KM Outcomes
- Summary
- III: Drivers and Motivations
- 6. What Stimulated the Emergence of Knowledge-Related Audits?
- The Drivers for the Knowledge Audit Determine Our Audit-Scoping Choices
- The Roots of Knowledge Audit Methodology in Communications Research
- 1. Communications for Control
- 2. Communications for a Productive Climate
- 3. Communications for Influence
- 4. Communications for Effect
- Summary.
- 7. Beginnings and Improvisations: Discovery Review, Inventory, and Participative Goal-Setting Audits
- Emergence of the Communication Audit as an Opinion-Based Approach
- Discovery Review Audits
- Inventory Audits
- Participative Goal-Setting Audits
- Case Study: The Asian Development Bank-Moving from Centralized KM Planning to Participatory Planning
- Case Study: When a Culture of Control Produces Avoidance and Unresolved Conflict
- Case Study: Getting beyond Us and Them
- Case Study: Staying the Course
- Summary
- 8. Authority Envy: Assessment Audits and Standards in Communication and Information Audits
- Communication Audits: "Scientific" Assessment and Benchmarking
- Information Audits: Assessment, Compliance, and Authority Envy
- Knowledge Audits: Assessment and Value Audits Using a Management Accounting Model
- Summary
- 9. The Battle for Standards in Knowledge Management
- Knowledge Audits: Fragmentation of Audit Types
- The Knowledge Management Pushback: KM Assessment, KM Standards, and Antiprescriptivism
- Case Study: A Controversial KM Standards Effort
- The Rise of the Prescriptive Standard in Knowledge Management
- Why Did the ISO 30401 Standard Succeed?
- Is ISO 30401 an Effective Knowledge Audit Instrument?
- Case Study: A Cautionary Tale of Two KM Implementations
- How Might ISO 30401 Be Useful for Knowledge Auditing?
- Case Study: From Framework to Audit Instrument
- Summary
- IV: Speaking Clearly about Knowledge
- 10. Risky Metaphors
- Useful Ambiguity and Treacherous Ambiguity
- The Benefits and Dangers of Working with Metaphors for Knowledge
- Summary
- 11. The Syllepsis Trap: When Choice of Language Becomes Problematic
- Why Are We Vulnerable to Syllepsis in Knowledge Management?
- Cargo Cult Vocabularies: Wishful Thinking in Our Choice of Words
- Syllepsis and the Rhetoric of Knowledge Audits.
- Summary
- 12. The Language of Value: Assets and Capital
- Knowledge as Asset or Capital: The Background
- Slippage of Meaning: From Literal Asset to Figurative Asset
- Case Study: Enabling Team Knowledge
- Analyzing the Syllepsis
- Summary
- 13. The Language of Value: Resources
- Knowledge as Resource: The Background
- Slippage of Meaning: From Economic Resource to Commodity Resource
- Summing Up: Safe and Unsafe Metaphors-Asset, Capital, or Resource?
- Summary
- 14. Ascribing Value to Knowledge and the Implications for Influence and Control
- Summary
- 15. The Inventory Audit: Auditing Knowledge Stocks
- What We Need from a Typology of Knowledge
- Case Study: When Typologies Fail
- Case Study: Auditing Knowledge with Binary Typologies
- Summary
- 16. Unhelpful Dualisms: The Personal-Collective Dualism
- The Missing Middle: The Problem with the Personal-Collective Dualism
- The Special Characteristics of Team Knowledge
- Case Study: Team Knowledge in Action
- Case Study: The Grafton and the Invercauld-the Power of Team Knowledge
- The Special Characteristics of Organizational Knowledge
- A Middle-Out Method for Auditing Knowledge Stocks
- Case Study: Collectives "See" More than Individuals
- Summary
- 17. Unhelpful Dualisms: The Tacit-Explicit Dualism
- Nonaka's Sleight of Hand: The Tacit-Explicit Dualism
- An Intermediate Knowledge Type: Implicit Knowledge
- Summary
- 18. Typologies of Personal Knowledge
- Know-What, Know-Why, Know-How
- Breaking Down Tacit Knowledge
- Summary
- 19. Typologies of Organizational Knowledge
- Intellectual Capital Typologies
- Strategic Knowledge Typologies
- Getting from Strategic to Operational Knowledge
- The Opacity of Strategic Knowledge
- Feeling Our Way
- Case Study: Kodak, Fujifilm, and the Struggle to Manage Strategic Capabilities.
- Considerations for Working from Strategic to Operational Knowledge
- Case Study: Strategy as a Lens through Which to Inventory Knowledge
- Summary
- 20. Toward Integration: Typologies of Functional Knowledge
- Toward an Integrated View: Using Matrices to Characterize Knowledge
- Typologies of Functional Knowledge
- The Effects of a Powerful Typology
- Case Study: Going beyond the Obvious-a Knowledge Inventory Audit in a Property Development Company
- Summary
- 21. Conclusion: Possibilities
- Nine Principles to Plan By
- Different Scenarios, Different Audit Models
- Closing Words
- References
- Index.
