Twelve Keys to Sustainable Company Success
Twelve Keys to Sustainable Company Success is a book that is a must have for companies of any size looking to achieve and sustain long-term success. Brought to you by the brilliant minds of two men who have been in the business of helping organizations for numerous years, Twelve Keys will open your...
| Otros Autores: | , |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
New York :
Productivity Press
[2010]
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| Edición: | 1st |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009757920506719 |
Tabla de Contenidos:
- Cover
- Half Title
- Title Page
- Copyright Page
- Table of Contents
- Preface
- Foreword
- About the Author: William Christopher
- About the Author: Carl Thor
- Part 1: Leadership
- Key 1: Vision? Mission? What Really Works
- What's Happening
- What Can Happen
- How to Begin
- Vision
- Mission
- Key Performance Areas
- Company Mission
- Unit Missions
- Important Ideas in Key 1
- Key 2: Deployment. Mapping the Way
- Vision
- External Appraisal
- Internal Appraisal
- Identification and Choice of Main Strategies
- Translation of Strategies into Action
- Communication of Strategy
- Important Ideas in Key 2
- Key 3: The Company's People. Developing Organizational Capability
- Empowerment
- Teamwork
- Recognition and Reward
- Training and Development
- Important Ideas in Key 3
- Part 2: Operations
- Key 4: Customer Value. Creating a Competitive Advantage
- Customer Requirements
- Who Is the Customer?
- Important Ideas in Key 4
- Key 5: Continuous Improvement. Achieving Superior Quality and Productivity
- Business Process Improvement
- Identify and Eliminate Waste
- Continuous Improvement Tools
- Important Ideas in Key 5
- Key 6: Innovation. Continuously Creating the Future
- What Is Innovation?
- Creativity
- Brainstorming
- Divergent Thinking
- Random Word Play
- Janusian Thinking
- Bioheuristics
- Contrarian Thinking
- Creating a Climate for Innovation
- Continuous Improvement Plus Innovation
- Important Ideas in Key 6
- Key 7: Measurement. Using Measures to Get Desired Results
- Sources of Measures
- Types of Measures
- Financial Measures
- Quality Measures
- Productivity Measures
- Delivery Measures
- Empowerment Measures
- Use of Measures
- Important Ideas in Key 7
- Key 8: Profitability. A New Discipline for Cost and Income Management
- Basic Management Economics.
- Applied Management Economics
- Variable Costs
- Fixed Costs
- People Costs
- Capital Costs
- Programmed Fixed Costs
- Total Fixed Costs
- An Income Model
- Managing Sales Revenue
- Important Ideas in Key 8
- Part 3: Results
- Key 9: The World Outside. Achieving Success in Changing Environments
- What Are the Company's Environments?
- Commercial Environment
- Economic Environment
- Technical Environment
- Social Environment
- Political Environment
- Educational Environment
- Ecological Environment
- Ask "Why?" Five Times
- What Can My Company Do?
- Important Ideas in Key 9
- Key 10: Outcomes and Ethics. Thinking Ahead in a Framework for Behavior
- Examples
- Managing Outcomes
- Measures
- Public Sector Outcomes
- Important Ideas in Key 10
- Key 11: Excellence. Raising the Bar in All That We Do
- Benchmarking
- Strategic Benchmarking
- Business Process Benchmarking
- Partnering and Knowledge Management
- Important Ideas in Key 11
- Key 12: Change and Celebration. Enjoying the Experience
- Celebrating Success
- Changes
- Twelve Keys
- Recognition
- Pay for Performance
- Celebration
- Important Ideas in Key 12
- List of Figures
- Index.
