Metrics-based IT service management
This title offers and explains key metrics for the important areas of IT management. It helps to adopt and adapt them, to develop your own measurement and reporting system. It introduces some basics of the system dynamics - an important and fascinating perspective on the process management.
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| Format: | eBook |
| Language: | Inglés |
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London :
The Stationery Office Ltd
2022.
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| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009757131906719 |
