HUMANISING IT human-centred design for it service management
Human-centred design is about empathising with users, whereas IT service management provides processes and technology to support users. And here lies the disconnect. This is where human-centred design for IT service management can help. It puts users first to understand their motivations, pain point...
| Autor principal: | |
|---|---|
| Autor Corporativo: | |
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
[S.l.] :
THE STATIONERY OFFICE TSO
2022.
|
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009757123406719 |
