Troubleshooting and supporting Windows 11 creating robust, reliable, sustainable, and secure systems
Diagnose, troubleshoot and repair any type of problems on your PC from startup and file access to cloud services and the issues caused by hybrid-work. This book contains everything you need to know to keep PC systems running optimally, and to repair problems quickly and efficiently. This book provid...
| Other Authors: | |
|---|---|
| Format: | eBook |
| Language: | Inglés |
| Published: |
New York, New York :
Apress Media LLC
[2023]
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| Subjects: | |
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009755125606719 |
Table of Contents:
- Intro
- Table of Contents
- About the Author
- Introduction
- Part I: Troubleshooting Fundamentals
- Chapter 1: Introducing Troubleshooting in Windows 11
- How Windows 11 Came About
- How Windows 11 Differs from Windows 10
- How Windows 11 Will Change During Its Life
- Where Will All the Little Applets Go?
- Windows 11 Editions
- Windows 11 Update Channels
- Windows 11 Home
- Windows 11 Pro (Stand-Alone PC)
- Windows 11 Pro and Enterprise
- Windows 11 LTSC
- Windows 11 IoT Editions
- Windows 11 Lifecycle
- Useful Windows 11 Features
- Snap Layouts
- Quick Settings
- The Windows Insider Program
- How to Use This Book
- Linux on Windows
- The Fundamentals of Providing High-Quality Support
- Summary
- Chapter 2: Tools and Utilities Used Throughout This Book
- Settings
- Control Panel
- Windows Security
- Windows Tools
- Windows Terminal
- Windows Subsystem for Linux
- Recovery Console
- Command Prompt
- Microsoft Sysinternals Suite
- Other Third-Party Tools
- Support Websites
- Hardware Driver and Support Websites
- Cloud and Online Service Status Websites
- Summary
- Chapter 3: Building a Robust and Secure PC Ecosystem
- Understanding System Restore
- Configuring System Restore
- Configuring System Restore Using Scripting
- Restoring System Restore Backups
- The USB Recovery Drive
- USB Drives and Fast Boot
- Creating a USB Recovery Drive
- File Backup and Restore
- Group Policy
- Displaying Detailed Status Messages
- Hide Specific Control Panel Items
- Configure Remote Desktop Access
- Block Inbound Connections for Public Networks
- Enable Firewall Logging
- Disable Removable Storage
- Troubleshooting and Diagnostics
- Deactivate AutoPlay
- Managing Event Logging and Error Reporting
- Additional Group Policy Settings
- Local Security Policy
- Biometrics and Two-Factor Authentication.
- The Windows Security Center
- Virus and Threat Protection
- Excluded Items
- Controlled Folder Access
- Reputation-Based Protection
- Exploit Protection
- Device Security
- Protection History
- The Windows Advanced Firewall
- Troubleshooting and Repairing the Windows Firewall
- Summary
- Chapter 4: Configuring Windows 11
- Using Group Policy to Manage Configuration and Settings
- Hiding Settings
- Hiding Control Panel Items and Windows Tools
- Using the Registry to Restrict Windows Tools Access
- Managing Programs and Apps
- Managing User Accounts
- Local vs. Roaming
- User Environment Variables
- Moving the Shell User Folders
- Managing Home and Hybrid Workers
- Creating Sustainable PC Systems
- Summary
- Chapter 5: Training Local and Remote PC Users
- Understanding User Diversity
- Teaching Fundamentals
- No KISSing
- Assessment and Evaluation
- Don't Get Too Technical
- Ask Questions with Yes or No Answers
- Establishing Effective IT Training
- Lesson Planning
- Using Mixed Peer Group Learning
- Mixing Activities
- Consolidating Learning
- Training Outcomes
- Training Home and Remote Workers
- Top Tips for Tip Top Training
- Classroom Management
- Never Use the Word "Understand"
- Never Make Assumptions
- It's Not Them… It's You
- Summary
- Chapter 6: Windows 11's Support Tools
- Taking Screenshots in Windows 11
- Method 1: Using Print Screen
- Method 2: Windows Key + Print Screen
- Method 3: Alt + Print Screen
- Method 4: Xbox Game Bar
- Method 5: Snipping Tool
- Problem Steps Recorder
- Quick Assist
- Windows Remote Assistance
- Remote Desktop
- The Microsoft Remote Desktop App
- Third-Party Remote Support Tools
- Summary
- Chapter 7: The Methodology of Supporting Users
- Understanding the Support Ecosystem
- People
- Places
- PCs
- Managing Accessibility with IT Support.
- Setting Up Effective Support Systems
- Is Setting Up Support Systems As Easy As One, Two, Three?
- Creating and Managing Support Reporting
- Summary
- Part II: Troubleshooting Windows 11
- Chapter 8: Events and Reliability Troubleshooting
- Reliability History
- Getting Reliability Information with PowerShell
- Performance Monitor
- Resource Monitor
- Event Viewer
- Creating Custom Event Views
- Attaching a Task to an Event
- Using PowerShell with Events
- The Blue Screen of Death
- System Information
- Using PowerShell to Get System Information
- File and Disk Information
- Hardware and System Information
- Processes and Services Information
- Summary
- Chapter 9: Integrity and Updating Troubleshooting
- Built-In System Repair Utilities
- ChkDsk
- SFC
- DISM
- Windows Update
- Managing Windows Update and Update Channels
- General Availability Channel
- Windows Update for Business
- Long-Term Servicing Channel
- How Long Is a Windows Feature Update Supported For?
- Taming Windows Update
- Troubleshooting and Repairing Windows Update
- Rolling Back and Uninstalling Updates
- Managing Windows Update with PowerShell
- Resetting and Reinstalling Windows 11
- System Image Backup
- Reset This PC
- Summary
- Chapter 10: User Account and File Troubleshooting
- Configuring User Accounts
- Troubleshooting an Azure AD Connection
- Managing Provisioning and Device Management
- Managing Local Accounts
- Managing User Groups and Accounts
- Managing User Groups
- Using the Select Users Dialog
- Managing User Accounts on the PC
- Managing Permissions for Disks, Folders, and Files
- Understanding Inheritance
- Understanding Ownership
- Managing Permissions Using Scripting
- Checking Effective Access for a Disk, Folder, or File
- Managing Object Sharing on a PC
- Summary.
- Chapter 11: Windows 11 File and Folder Structure in Depth
- Windows Files and Folders
- Why Are Operating System Files Visible to the User?
- What Are the Root Files and Folders on a PC
- Root Windows Folders
- Win32 Program and Store App Folders
- Windows Operating System Folders
- User Account Folders
- Windows Log Folders
- Windows Temporary File Folders
- Windows File Types
- Managing the Shell User Folders
- Creating Symbolic Links
- Disks and Partitions
- MBR and GPT Partition Structures
- Windows File Systems
- Summary
- Chapter 12: Apps and Software Troubleshooting
- Managing Legacy App Compatibility
- The Program Compatibility Troubleshooter
- Manually Configuring Compatibility
- Repairing Win32 Desktop Programs
- Managing Microsoft Store and Third-Party Store Apps
- Managing Apps with Task Manager
- Managing Startup Apps and Programs
- Summary
- Chapter 13: Processes and Services Troubleshooting
- Internet Explorer Is Dead… Long Live Internet Explorer!
- Using Installed Web Apps and Edge OS?
- Using the Browser Task Manager
- Advanced Management of Windows Processes and Services
- Managing and Troubleshooting Services
- Managing and Troubleshooting Processes and Services with PowerShell
- Troubleshooting Processes and Services with Microsoft Sysinternals
- PsTools
- PsExec
- PsFile
- PsGetSid
- PsInfo
- PsPing
- PsKill
- PsList
- PsLoggedOn
- PsLogList
- PsPasswd
- PsService
- PsShutdown
- PsSuspend
- AutoRuns
- Handle
- ListDLLs
- Portmon
- ProcDump
- Process Explorer
- Process Monitor
- ShellRunas
- VMMap
- Summary
- Chapter 14: Network and Internet Troubleshooting
- Prevention Is Better Than Cure
- Configuring Network Settings
- Wi-Fi Settings
- Managing Data Usage for Cellular and Other Networks
- Managing Advanced Network Settings
- Resetting the Network Adapters.
- The Network and Sharing Center
- Managing and Troubleshooting Wi-Fi Networks
- Recovering Forgotten Wi-Fi Access Passwords
- Prioritizing Wi-Fi Network Connections
- Troubleshooting Wi-Fi Networks Using Scripting
- Backing Up and Importing Wi-Fi Connection Profiles
- Other Netsh Commands for Managing Networking
- Ping, TraceRT, and IPConfig
- Ping
- TraceRT
- IPConfig
- Using Microsoft Sysinternals to Troubleshoot Networking
- ADExplorer
- ADInsight
- ADRestore
- PsTools
- PsExec
- PsFile
- PsGetSid
- PsInfo
- PsPing
- PsKill
- PsList
- PsLoggedOn
- PsLogList
- PsPasswd
- PsService
- PsShutdown
- PsSuspend
- TCPView
- WhoIs
- Summary
- Chapter 15: Hardware and Peripherals Troubleshooting
- Let's Start with a Top Tip
- Best Practice for Managing Physical Hardware
- Managing Hardware and Drivers in Settings
- Managing Bluetooth Devices
- Managing Printers and Scanners
- Setting Your Default Printer
- Using Print Servers
- Managing Printing Preferences
- Managing Printer Properties
- Adding Older and Less-Compatible Printers
- Managing Scanners
- Managing UEFI Systems
- The Boot Order
- Bitlocker
- Virtualization
- Fast Boot
- Windows Device Manager
- Managing Device Driver Properties
- Manually Uninstalling/Reinstalling Drivers
- Identifying Unknown Devices
- Additional Driver Options
- Displaying Hidden Devices
- Installing Legacy Devices
- Blocking Driver Installs from Windows Update
- Backing Up the Driver Store
- Summary
- Part III: Advanced Troubleshooting Techniques
- Chapter 16: IT Systems and the Wider World
- It's Not Where You Work, It's the Country You Work In
- Sand, Dust, Water, and Snow Can All Kill Your Laptop
- Is the Infrastructure Sound?
- The Hip Bone's Connected to the Leg Bone
- And for Everything Else…
- Our PCs, the Planet, and Climate Change
- Summary.
- Chapter 17: Security and Encryption Troubleshooting.
