The management training tool kit : 35 exercises to prepare managers for the challenges they face every day

The management training tool kit 35 exercises to prepare managers for the challenges they face every day

New managers gain practice solving difficult people problemsùand hit the ground runningùwith this innovative training guide.

Detalles Bibliográficos
Autor principal: Clardy, Alan B. (-)
Formato: Libro electrónico
Idioma:Inglés
Publicado: New York : AMACOM c2012.
Edición:1st ed
Materias:
Executives > Training of > Case studies.
Management > Study and teaching > Case studies.
Management > Case studies.
Supervision of employees > Study and teaching > Psychological aspects.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009755105006719
Tabla de Contenidos:
  • Cover; Contents; Acknowledgments; Using the Cases in This Book; Case Report Worksheet; Analyzing a Case: A General Strategy; Case Analysis Guidelines Worksheet; Case Issues Index; The 35 Case Studies; 1 How Come They Make More Than I Do?; 2 "She's a Smart Enough Broad"; 3 Improving Performance in Business Services; 4 "Looney Tunes on Parade": Part 1-Getting Started on the Right (or Left?) Foot; 5 "Looney Tunes on Parade": Part 2-Kicking into Gear; 6 "Looney Tunes on Parade": Part 3-A Time for Action; 7 Mary Corey; 8 Shipping and Receiving; 9 They Came from Docu-Max; 10 He's Just Not the Same
  • 11 Special Checking Is Handed a Loss12 Beverly Comes Full Circle; 13 It Was Really So Simple; 14 Pain in Claims; 15 Don't Let Her Get Behind You; 16 Kathy's Temper; 17 Forgetting Claims; 18 Answering the Phone; 19 Good News, Bad News Part 1-The 15.00 Mistake; 20 Good News, Bad News Part 2-Judy, Judy, Judy; 21 Good News, Bad News: Part 3-The Storm Breaks; 22 Conflict in Customer Service; 23 Don't Let an Old Flame Die; 24 The Contradiction of Business; 25 Problems Behind the Counter; 26 Wanted: Good Secretary; 27 Another Staff Meeting; 28 The Case-in-Case Analysis; 29 A "No" in the Field
  • 30 Buddy Jefferson31 A Wet Pain in the Neck; 32 "Well, Excuuuse Me!"; 33 The "B" Is Back; 34 Who's Telling the Truth?; 35 A Leadership Challenge; Appendixes; A: Managerial/Supervisory Pre-Training Planning Sheet; B: The Management Style Inventory; C: Self-Inventory of Managerial Responsibilities; Index; A; B; C; D; E; F; G; H; I; J; K; L; M; N; O; P; Q; R; S; T; U; V; W

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