APA (7th ed.) Citation

Bell, C. R., Zemke, R., & Zielinski, D. (2007). Managing knock your socks off service (2nd ed.). AMACOM.

Chicago Style (17th ed.) Citation

Bell, Chip R., Ron Zemke, and David Zielinski. Managing Knock Your Socks off Service. 2nd ed. New York: AMACOM, 2007.

MLA (9th ed.) Citation

Bell, Chip R., et al. Managing Knock Your Socks off Service. 2nd ed. AMACOM, 2007.