Cita APA (7a ed.)

Bell, C. R., Zemke, R., & Zielinski, D. (2007). Managing knock your socks off service (2nd ed.). AMACOM.

Cita Chicago Style (17a ed.)

Bell, Chip R., Ron Zemke, y David Zielinski. Managing Knock Your Socks off Service. 2nd ed. New York: AMACOM, 2007.

Cita MLA (9a ed.)

Bell, Chip R., et al. Managing Knock Your Socks off Service. 2nd ed. AMACOM, 2007.