Working the Phones control and resistance in call centres
Call centres have become a near-ubiquitous site of employment in our late capitalist world, with over a million people working there in the United Kingdom alone. The call centre has become synonymous with low-paid, high-stress work under dictatorial supervision and precarious contracts. In this book...
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
London :
Pluto Press
2016.
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009745261506719 |
Tabla de Contenidos:
- Acknowledgements 1. Introduction 2. Working in the Call Centre 3. Management 4. Moments of Resistance 5. Precarious Organisation 6. Conclusion Notes References Index.
