A systematic guide to leadership selection using total quality management techniques
This book presents an innovative method of how to select a leader based on system engineering concepts and the voice of the customer from Total Quality Management.
Otros Autores: | |
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Formato: | Libro electrónico |
Idioma: | Inglés |
Publicado: |
Boca Raton, Florida ; Abingdon, Oxon :
CRC Press
2023.
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Edición: | First edition |
Colección: | CRC focus series.
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Materias: | |
Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009742737606719 |
Tabla de Contenidos:
- Cover
- Half Title
- Title Page
- Copyright Page
- Dedication
- Table of Contents
- Preface
- Foreword
- Acknowledgments
- Author Biographies
- 1 Investigating the Leader Selection Process
- Exceptional Leaders
- The Challenges of Leadership
- New Literature Survey
- The Different Chapters of the Book
- 2 Classification of Leadership Styles
- 4-D Leadership System
- Case Study of GE and Its Two CEOs: Welch (1981-2001) and Immelt (2001 to 2017)
- 3 The Matrix of Change and Total Quality Management
- The Matrix of Change (MOC) (Elattar, 2014)
- Total Quality Management (TQM)
- Combining the MOC and TQM
- The House of Quality
- Quality 4.0
- 4 Case Study: Yahoo!
- Yahoo! Case Study Description in 2012 (Elattar, 2014)
- Preliminary Analysis (Elattar, 2014)
- Yahoo's Matrix of Change (Elattar, 2014)
- Case Study Findings and Analysis
- Conclusions
- 5 Advances in Leadership Development
- First-Generation Experiments
- Second-Generation Experiments
- Meditation
- Metaverse and Digital Twin
- References.