A systematic guide to leadership selection using total quality management techniques

This book presents an innovative method of how to select a leader based on system engineering concepts and the voice of the customer from Total Quality Management.

Detalles Bibliográficos
Otros Autores: Rabelo Mendizabal, Luis C. 1960- author (author)
Formato: Libro electrónico
Idioma:Inglés
Publicado: Boca Raton, Florida ; Abingdon, Oxon : CRC Press 2023.
Edición:First edition
Colección:CRC focus series.
Materias:
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009742737606719
Tabla de Contenidos:
  • Cover
  • Half Title
  • Title Page
  • Copyright Page
  • Dedication
  • Table of Contents
  • Preface
  • Foreword
  • Acknowledgments
  • Author Biographies
  • 1 Investigating the Leader Selection Process
  • Exceptional Leaders
  • The Challenges of Leadership
  • New Literature Survey
  • The Different Chapters of the Book
  • 2 Classification of Leadership Styles
  • 4-D Leadership System
  • Case Study of GE and Its Two CEOs: Welch (1981-2001) and Immelt (2001 to 2017)
  • 3 The Matrix of Change and Total Quality Management
  • The Matrix of Change (MOC) (Elattar, 2014)
  • Total Quality Management (TQM)
  • Combining the MOC and TQM
  • The House of Quality
  • Quality 4.0
  • 4 Case Study: Yahoo!
  • Yahoo! Case Study Description in 2012 (Elattar, 2014)
  • Preliminary Analysis (Elattar, 2014)
  • Yahoo's Matrix of Change (Elattar, 2014)
  • Case Study Findings and Analysis
  • Conclusions
  • 5 Advances in Leadership Development
  • First-Generation Experiments
  • Second-Generation Experiments
  • Meditation
  • Metaverse and Digital Twin
  • References.