Anderson, R., Condry, B., Findlay, N., Brage-Ardao, R., & Li, H. (2013). Measuring and Valuing Convenience and Service Quality: A Review of Global Practices and Challenges from Mass Transit Operators and Railway Industries. OECD Publishing.
Chicago Style (17th ed.) CitationAnderson, Richard, Benjamin Condry, Nicholas Findlay, Ruben Brage-Ardao, and Haojie Li. Measuring and Valuing Convenience and Service Quality: A Review of Global Practices and Challenges from Mass Transit Operators and Railway Industries. Paris: OECD Publishing, 2013.
MLA (9th ed.) CitationAnderson, Richard, et al. Measuring and Valuing Convenience and Service Quality: A Review of Global Practices and Challenges from Mass Transit Operators and Railway Industries. OECD Publishing, 2013.
Warning: These citations may not always be 100% accurate.