Managing Service Demand : A Practical Guide to Help Revenue Bodies Better Meet Taxpayers' Service Expectations

Managing Service Demand A Practical Guide to Help Revenue Bodies Better Meet Taxpayers' Service Expectations

This book provides guidance on a whole-of-revenue body approach for managing service demand effectively. It sets out a possible ‘model’ for governance arrangements based on leading revenue body practice – in this case the Australian Taxation Office—that has been examined and is supported by the FTA’...

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Detalles Bibliográficos
Autor principal: Organisation for Economic Co-operation and Development.
Autores Corporativos: Organisation for Economic Co-operation and Development (-), Organisation for Economic Co-operation and Development Content Provider (content provider)
Formato: Libro electrónico
Idioma:Inglés
Publicado: Paris : OECD Publishing 2013.
Materias:
Taxation
Law, Politics & Government
Law, General & Comparative
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009706034306719
Tabla de Contenidos:
  • Introduction
  • Executive summary
  • Foreword
  • Case studies
  • A framework for managing demand
  • Managing service demand across a revenue body
  • Managing service demand.

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