Rethinking e-government services : user-centred approaches

Rethinking e-government services user-centred approaches

Expecting substantial savings and improved public services – a trend further accentuated by the financial and economic crisis beginning in 2008 – OECD countries have invested in the development of e-government services over the past 10-15 years. However, despite the initial exceptional take-up, gove...

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Bibliographic Details
Main Author: Organisation for Economic Co-operation and Development.
Corporate Author: Organisation for Economic Co-operation and Development (-)
Format: eBook
Language:Inglés
Published: Paris : OECD c2009.
Series:OECD e-government studies.
Subjects:
Internet in public administration > OECD countries.
See on Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009705607206719
Table of Contents:
  • A Paradigm Shift Towards Citizen Centricity
  • Challenges to User Take-up
  • Executive Summary
  • Annex B
  • Improving User Take-up
  • Annex A
  • Monitoring and Evaluating User Take-up
  • Country Approaches to Increasing User Take-up
  • Bibliography
  • Glossary.

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