Digital Government Review of Luxembourg
Digital government has become a priority for Luxembourg as a means to enable its public sector to deliver more responsive and trusted services. The Digital Government Review of Luxembourg evaluates the efforts made by the government to transition towards a digital government approach.
| Autor principal: | |
|---|---|
| Autor Corporativo: | |
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Paris :
Organization for Economic Cooperation & Development
2022.
|
| Edición: | 1st ed |
| Colección: | OECD digital government studies.
|
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009704579206719 |
Tabla de Contenidos:
- Intro
- Foreword
- Acknowledgements
- Table of contents
- Abbreviations and acronyms
- Executive summary
- Key policy recommendations
- Contextual factors and institutional models for digital government
- Policy levers, talent and skills for digital government
- Treading the path towards a data-driven public sector
- Building user-driven public service design and delivery in the digital age
- 1 Assessment and recommendations
- Contextual factors and institutional models for digital government in Luxembourg
- Overall political and administrative culture and structure
- Socio-economic factors and digitalisation context
- Macro-structure and leadership on the digital government agenda
- Co-ordination and collaboration within the public sector and ecosystem
- Proposals for action
- Policy levers, talent and skills for digital government in Luxembourg
- Policy levers
- Digital talent and skills in the public sector
- Proposals for action
- Treading the path towards a data-driven public sector in Luxembourg
- Data governance
- Applying data to generate value
- Data and trust
- Proposals for action
- Building user-driven public service design and delivery in the digital age in Luxembourg
- Context for public service design and delivery
- Philosophy for public service design and delivery
- Key enablers to support better public service design and delivery
- Proposals for action
- References
- 2 Contextual factors and institutional models for digital government in Luxembourg
- Introduction
- Governing digital for a coherent and sustainable transformation
- Overall political and administrative culture and structure
- Political system and agendas in Luxembourg
- Political and administrative structure in Luxembourg
- Socio-economic factors and technological context
- Socio-economic factors.
- Technological and policy context
- Macro-structure and leadership on the digital government agenda
- The Ministry for Digitalisation in Luxembourg
- The Government Chief Information Officer (CIO) in Luxembourg
- Co-ordination and collaboration within the public sector and ecosystem
- High-level co-ordination within the public sector
- Organisational and technical co-operation within the public sector
- Collaboration with the digital government ecosystem
- References
- Notes
- 3 Policy levers, talent and skills for digital government in Luxembourg
- Introduction
- Policy levers
- Strategy and plan
- Project and financial management tools and mechanisms
- Regulations and standards
- Digital talent and skills in Luxembourg
- Creating an environment that promotes digital transformation
- References
- Notes
- 4 Treading the path towards a data-driven public sector in Luxembourg
- Introduction
- Data governance in Luxembourg
- Strategic leadership and vision
- Tactical capacities for implementation and regulation
- Data infrastructure and architecture
- Data infrastructure
- Data architecture
- Open Government Data
- Applying data to generate value
- Data and trust
- Ethics and transparency
- Privacy and consent
- Digital security
- References
- Notes
- 5 Building user-driven public service design and delivery in the digital age in Luxembourg
- Introduction
- Context for public service design and delivery
- Representative and organisational politics
- Legacy of channels, technology and infrastructure
- Society and geography
- Philosophy for public service design and delivery
- Setting the leadership and vision to transform services
- Embracing a comprehensive understanding of user problems and needs
- Design end-to-end solutions
- Involving users.
- Adopting a multi-dimensional approach to work across organisational boundaries
- Embracing agility in the design and delivery of services
- Key enablers to support public service design and delivery
- Guidelines and standards for coherent transformation
- Common components and tools
- Digital Identity
- Hosting services and digital solutions
- Taking payments
- Sending notifications
- Submitting information to government
- Digital inclusion
- Channels
- References
- Notes.
