Delivering better policies through behavioural insights new approaches
"As behavioural insights (BI) become more widely used, countries are looking to expand the application of the methodology to new frontiers of policy making. This report tests behaviourally informed solutions to complex policy problems in the fields of competition, consumer protection, energy co...
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| Autor Corporativo: | |
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Paris :
OECD Publishing
[2019]
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009703550406719 |
Tabla de Contenidos:
- Intro
- Foreword
- Acknowledgements
- Abbreviations and acronyms
- Executive summary
- Applying BI to individual and organisational behaviour
- Key lessons: How can policymakers apply BI to complex problems
- Chapter 1. Overview and key lessons
- Behavioural insights and public policy: Where are we now
- Applying behavioural insights in policy settings
- How is BI being used to develop and implement policies?
- Applying behavioural insights to current policy issues: New insights
- Individual decision-making
- Smart meters and electricity consumption
- Digital consumer policy Organisational decision-making
- Cartel behaviour
- Safety behaviour
- Guidance and lessons for policymakers
- References
- Part I. Individual decision-making
- Part I. Individual decision-making
- Chapter 2. Real-time information and consumer decisions on energy consumption
- Introduction
- Context and problem setting
- Real-time feedback and time-use electricity pricing
- Smart meters allow real-time feedback on household electricity consumption
- Text message or email
- Internet site or mobile application
- In-home display Smart meters allow dynamic electricity pricing regimes
- Real-time pricing
- Critical period pricing
- Time-of-use pricing
- Literature review
- Methodology
- Theoretical model
- Experimental design
- Context
- In-home display
- Time-of-use electricity prices
- Results and discussion
- Temporal variation in household response
- Household response by outdoor temperature
- Persistence of household response
- Real-time feedback and time of use electricity prices
- Conclusion
- Notes
- References
- Chapter 3. Protecting digital consumers
- Introduction Context and problem setting
- Using behavioural insights to better understand the consumer experience: Online advertising and consumer biases
- Online advertising: An overview
- Benefits and risks for consumers
- Online advertising can take advantage of consumer biases and cause consumer detriment
- Endowment, anchoring and framing effects
- Use of social norms and persuasion profiling
- Default and status quo bias
- Using behavioural insights to further understand the impact of online advertising
- Improving interventions with behavioural insights: Online disclosures The importance of online information disclosure: An overview
- Consumers' behavioural biases relevant to online disclosures
- Information overload
- Anchoring and framing effects
- The endowment effect and loss aversion
- Default biases
- Overconfidence and myopia
- Social norms and other factors
- Policy implications
- Information and pricing should be clear and accurate
- Material information should not only be in the terms and conditions
- Use of images, audio and video should be considered
- Timing of disclosures is important
- Consumer consent should be express.
