Cita APA (7a ed.)

Reichheld, A., & Dunlop, A. (2023). The four factors of trust: How organizations can earn lifelong loyalty. John Wiley & Sons, Incorporated.

Cita Chicago Style (17a ed.)

Reichheld, Ashley, y Amelia Dunlop. The Four Factors of Trust: How Organizations Can Earn Lifelong Loyalty. Hoboken, New Jersey: John Wiley & Sons, Incorporated, 2023.

Cita MLA (9a ed.)

Reichheld, Ashley, y Amelia Dunlop. The Four Factors of Trust: How Organizations Can Earn Lifelong Loyalty. John Wiley & Sons, Incorporated, 2023.