APA (7th ed.) Citation

Conlow, R., & Watsabaugh, D. (2014). Superstar customer service: A 31-day plan to improve client relations, lock in new customers, and keep the best ones coming back for more. Career Press.

Chicago Style (17th ed.) Citation

Conlow, Rick, and Doug Watsabaugh. Superstar Customer Service: A 31-day Plan to Improve Client Relations, Lock in New Customers, and Keep the Best Ones Coming Back for More. Pompton Plains, New Jersey: Career Press, 2014.

MLA (9th ed.) Citation

Conlow, Rick, and Doug Watsabaugh. Superstar Customer Service: A 31-day Plan to Improve Client Relations, Lock in New Customers, and Keep the Best Ones Coming Back for More. Career Press, 2014.