Improving quality in outpatient services
A valuable reference for those involved in the field of ambulatory patient care, Improving Quality in Outpatient Services offers time-tested instruction on how to create a world-class outpatient program. It supplies a high-level overview of current opportunities, national quality programs, and chall...
| Otros Autores: | , |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Boca Raton, FL :
Productivity Press, an imprint of Taylor and Francis
2011.
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| Edición: | First edition |
| Colección: | Productivity Press Book
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009701170306719 |
Tabla de Contenidos:
- Front Cover; Contents; Foreword; Preface; About the Authors; Acknowledgments; Chapter 1: Defining Outpatient Healthcare; Chapter 2: Creating a Structure for Quality and Safety; Chapter 3: Engineering the Customer Connection; Chapter 4: Policies, Procedures, and Plans; Chapter 5: The Human Resource Factor; Chapter 6: Measuring Quality and Safety; Chapter 7: Medication Safety; Chapter 8: Infection Prevention in the Ambulatory Setting; Chapter 9: Clinical Documentation; Chapter 10: Risk Management and Safety; Chapter 11: Licensing, Deemed Status, Accreditation, and Certification
- Chapter 12: Practice Makes PerfectAppendix A: Checklist on Policies, Procedures, and Plans for an Outpatient Setting; Appendix B: Quality Glossary; Appendix C: Quality Reporting Measures; Appendix D: Infection Prevention Plan Example; Appendix E: Risk Assessment; Appendix F: Medical Record Review Criteria Audit; Appendix G: Safety Management Program; Appendix H: Root Cause Analysis and Corrective Action Plan; Appendix I: State Contacts for Ambulatory Licensing and Standards; Appendix J: Patient Education Pathway Example; Back Cover
