The leader's guide to impact how to use soft skills to get hard results

""For aspiring life guards this book is a must read on how to give oxygen to create energy and have impact (like JR). This book is for anyone who wants to breathe life into their team through inspiration resulting in impact, leading to higher engagement, better customer experience and ulti...

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Detalles Bibliográficos
Otros Autores: Flint, Mandy, author (author), Hearn, Elisabet Vinberg, author
Formato: Libro electrónico
Idioma:Inglés
Publicado: Harlow, England : Pearson [2019]
Colección:Leader's guide.
Materias:
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009686298306719
Tabla de Contenidos:
  • Front Cover
  • Praise for The Leader's Guide to Impact
  • Half Title Page
  • Title Page
  • Copyright Page
  • Contents
  • About the authors
  • Acknowledgements
  • Introduction
  • part 1 Impact generally
  • 1 What is impact?
  • 2 The why and how of achieving impact
  • part 2 Impact on different audiences/stakeholders
  • 3 Impact on employees
  • 4 Impact on people more senior than you
  • 5 Impact on people at the same level (peers)
  • 6 Impact on the board of directors
  • 7 External impact with stakeholders, media/press, social media
  • part 3 Impact for different desired outcomes
  • 8 Collaborative impact
  • 9 Change-driving impact
  • 10 Innovative impact
  • 11 Business sustainability impact
  • Summary
  • Impact Roadmap template
  • Notes
  • Index
  • Additional resources
  • Back Cover