Kerpen, D., & Prince, C. (2011). Likeable social media: How to delight your customers, create an irresistible brand, and be generally amazing on facebook (& other social networks) ([First edition].). McGraw Hill-Ascent Audio.
Cita Chicago Style (17a ed.)Kerpen, Dave, y Christopher Prince. Likeable Social Media: How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing on Facebook (& Other Social Networks). [First edition]. [Place of publication not identified]: McGraw Hill-Ascent Audio, 2011.
Cita MLA (9a ed.)Kerpen, Dave, y Christopher Prince. Likeable Social Media: How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing on Facebook (& Other Social Networks). [First edition]. McGraw Hill-Ascent Audio, 2011.
