The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers

The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers

"This excellent book makes it quite clear that your business has to focus on customer experience for 21st-century business success. It's more than refreshing to read the multiple case studies and well thought out approach and to hear the experienced voices of these authors. You've spe...

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Detalles Bibliográficos
Otros Autores: Soudagar, Reza, author (author), Iyer, Vinay, author (narrator), Hildebrand, Volker, author, Miles, Bruce F., narrator
Formato: Grabación no musical
Idioma:Inglés
Publicado: [Place of publication not identified] : McGraw Hill-Ascent Audio 2011.
Edición:[First edition]
Materias:
Consumer satisfaction.
Customer relations > Management.
Customer services > Technological innovations.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009686289806719

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