Crucial conversations
"Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updat...
| Other Authors: | , , , , |
|---|---|
| Format: | Nonmusical Recording |
| Language: | Inglés |
| Published: |
Saybrook :
McGraw Hill-Ascent Audio
2021.
New York : [2022] |
| Edition: | 3. |
| Subjects: | |
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009686271706719 |
Table of Contents:
- What's a crucial conversation? And who cares?
- Mastering crucial conversations : the power of dialogue
- Start with heart : how to stay focused on what you really want
- Choose your topic : how to be sure you hold the right conversation
- Master my stories : how to stay in dialogue when you're angry, scared, or hurt
- Learn to look : how to notice when safety is at risk
- Make it safe : how to make it safe to talk about almost anything
- State my path : how to speak persuasively, not abrasively
- Explore others' paths : how to listen when others blow up or clam up
- Reclaim your pen : how to be resilient when hearing tough feedback
- Move to action : how to turn crucial conversations into action and results
- Yeah, but : advice for tough cases
- Putting it all together : tools for preparing and learning.
