Business analysis techniques 123 essential tools for success
The development of business analysis as a professional discipline has extended the role of the business analyst who now needs the widest possible array of tools and the skills and knowledge to be able to use each when and where it is required. This new edition provides 123 possible techniques and pr...
| Otros Autores: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Swindon, England :
BCS Learning & Development Limited
[2021]
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| Edición: | Third edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009671491206719 |
Tabla de Contenidos:
- Cover
- Copyright Page
- CONTENTS
- FIGURES AND TABLES
- AUTHORS
- FOREWORD
- ACKNOWLEDGEMENTS
- LIST OF ABBREVIATIONS
- USEFUL WEBSITES
- PREFACE
- 1 STRATEGIC CONTEXT
- INTRODUCTION
- EXTERNAL ENVIRONMENT ANALYSIS
- INTERNAL ENVIRONMENT ANALYSIS
- STRATEGY ANALYSIS
- PERFORMANCE MEASUREMENT
- 2 SITUATION INVESTIGATION
- INTRODUCTION
- THE HOLISTIC CONTEXT
- QUALITATIVE INVESTIGATION
- QUANTITATIVE INVESTIGATION
- DOCUMENTING THE SITUATION
- 3 FEASIBILITY ASSESSMENT AND BUSINESS CASE DEVELOPMENT
- INTRODUCTION
- IDEATION
- OPTION EVALUATION
- GOVERNANCE
- 4 BUSINESS PROCESS IMPROVEMENT
- INTRODUCTION
- PROCESS INVESTIGATION
- ENTERPRISE ANALYSIS
- EVENT-RESPONSE ANALYSIS
- ACTOR-TASK ANALYSIS
- PROCESS ANALYSIS
- CUSTOMER EXPERIENCE ANALYSIS
- 5 REQUIREMENTS DEFINITION
- INTRODUCTION
- REQUIREMENTS ELICITATION
- REQUIREMENTS ANALYSIS
- REQUIREMENTS DOCUMENTATION AND MODELLING
- REQUIREMENTS PLANNING AND MANAGEMENT
- REQUIREMENTS VALIDATION
- 6 BUSINESS ACCEPTANCE TESTING
- INTRODUCTION
- TEST CONDITION ANALYSIS
- TEST DESIGN
- 7 BUSINESS CHANGE DEPLOYMENT
- INTRODUCTION
- BUSINESS READINESS ASSESSMENT
- PEOPLE READINESS ASSESSMENT
- POST-CHANGE REVIEW
- 8 STAKEHOLDER ENGAGEMENT
- INTRODUCTION
- IDENTIFYING STAKEHOLDERS
- ANALYSING STAKEHOLDERS
- UNDERSTANDING STAKEHOLDER PERSPECTIVES
- COMMUNICATING AND NEGOTIATING WITH STAKEHOLDERS
- BIBLIOGRAPHY
- INDEX
- Back Cover.
