Meaningful partnership at work : how the workplace covenant ensures mutual accountability and success between leaders and teams

Meaningful partnership at work how the workplace covenant ensures mutual accountability and success between leaders and teams

This book explores how to foster and improve partnership in the workplace with a focus on leaders and their teams. The ingredients of these successful partnerships are contained in the model -- ERTAP (Empathy, Respect, Trust, Alignment and Partnership).

Detalles Bibliográficos
Autor principal: Silver, Seth R. (-)
Otros Autores: Franz, Timothy M.
Formato: Libro electrónico
Idioma:Inglés
Publicado: Milton : Productivity Press 2021.
Edición:1st ed
Materias:
Leadership.
Communication in management.
Teams in the workplace.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009669529006719
Tabla de Contenidos:
  • Cover
  • Half Title
  • Endorsements
  • Title Page
  • Copyright Page
  • Dedication
  • Contents
  • Acknowledgments
  • Authors
  • Introduction
  • Two in a Canoe - A Metaphor of Partnership
  • Big Picture - Why Meaningful Partnership Matters
  • What This Book is About
  • What It is Not About
  • Brief Overview of the Book
  • Goals of This Book
  • Finally, Who Should Read This?
  • Why Conduct the Workplace Covenant?
  • What Some Executives Had to Say
  • Chapter 1: The Need for Meaningful Partnership
  • The Basic Problem in Our Workplace
  • The Manager-Team Relationship is Crucial
  • Customer Relationships Matter, But Manager-Team Relationships Mostly Ignored
  • The Need for Partnership
  • Chapter 2: What Is a Workplace Covenant?
  • The Origin Story
  • Unstated and Therefore Unmet Expectations
  • The Problem and the Solution
  • This Goes Deeper Than We Thought
  • Improving the Process - A Few Important Lessons Learned
  • What is a Workplace Covenant?
  • The Process in a Nutshell
  • Why Is It Called a Workplace Covenant?
  • Will Teams and Managers Adhere to What They Sign?
  • What Do Real Workplace Covenants Look Like?
  • Sample Workplace Covenants
  • Chapter 3: A Covenant Story
  • Covenant Story I: Roy - ˝From Great to Superb˝
  • The Initial Session
  • Reviews and Breakthroughs
  • Lessons Learned from Roy and His Staff
  • How Did the Workplace Covenant Session Go?
  • What Some Executives Thought
  • Chapter 4: What Is ERTAP?
  • Describe Your Best Team Ever
  • What Do We Mean By ERTAP?
  • How Does ERTAP Develop from Creating and Using a Workplace Covenant?
  • What Happens Over Time Given Workplace Covenants and ERTAP?
  • Chapter 5: Another Covenant Story
  • Covenant Story II: Mick - Breaking Cliques, Improving Trust and Alignment
  • The Initial Session
  • Reviews and Breakthroughs
  • Lessons Learned from Mick and His Staff.
  • Chapter 6: How the Process Works
  • What are the Main Process Steps to Develop and Use a Workplace Covenant?
  • Step 1: Initiate and Create
  • Step 2: Compare and Contrast
  • Step 3: Combine and Refine
  • Team Steps 2 &amp
  • 3: Compare and Contrast, Combine and Refine
  • Step 4: Confirm and Sign
  • Check/Adjust: Embrace &amp
  • Integrate, Review &amp
  • Calibrate, Evaluate &amp
  • Validate
  • Step 5: Embrace and Integrate
  • Step 6: Review and Calibrate
  • Step 7: Evaluate and Validate
  • Chapter 7: Show Me the Evidence
  • Research that Supports Practice
  • Research, ERTAP, and the Workplace Covenant
  • A Summary of the Social Science Literature on ERTAP
  • Empathy and Teamwork - The Research in Brief
  • Respect and Teamwork - The Research in Brief
  • Trust and Teamwork - The Research in Brief
  • Alignment and Teamwork - The Research in Brief
  • Meaningful Partnership and Teamwork - The Research in Brief
  • Our Pilot Study
  • Our Longitudinal Study
  • Conclusion
  • How Did the Workplace Covenant Enhance Meaningful Partnership?
  • What Some Executives Noticed
  • Chapter 8: Covenants in Times of Crisis (and During Virtual Work)
  • Covenant Story III: Marie - "Keeping Together in Tough Times"
  • The Initial Session
  • Reviews and Breakthroughs
  • Working Virtually
  • Lessons Learned From Marie and Her Team
  • Chapter 9: Other Applications for Workplace Covenants
  • Typical Applications Between a Manager and Team
  • Other Useful Applications
  • Summary
  • Chapter 10: What Could Go Wrong?
  • Problems and Predicaments at the Beginning
  • Problems and Predicaments Later On
  • Chapter 11: Wherever You Are, How Do You Start?
  • Managers and Teams: Getting Started
  • Plan for the Session
  • Share and Prepare
  • Do: Conduct the Initial Workplace Covenant Session
  • Initiate and Create
  • Compare and Contrast
  • Combine and Refine
  • Confirm and Sign.
  • Check/Adjust: Post-Session Follow-Up With Covenants
  • Embrace and Integrate
  • Review and Calibrate
  • Evaluate and Validate
  • HR and Third-Party Experts: Quick Suggestions
  • Benefits of the Workplace Covenant?
  • What Some Executives Shared
  • Chapter 12: A Last Covenant Story
  • Describing Elephants
  • Covenant Story IV: Julie - From Hurt to Healing
  • Lessons Learned from Julie and Her Team
  • Chapter 13: Final Thoughts
  • Back to the Big Picture - Why Meaningful Partnership Matters
  • Closing Arguments
  • Appendix I: Slides to Run a Workplace Covenant Session
  • Appendix II: Measuring ERTAP
  • Measuring ERTAP: Brief Best Practices
  • References
  • Index.

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