The Salesforce consultant's guide tools to implement or improve your client's Salesforce solution
Break down the art and science of Salesforce consulting. This book will help you refine your consulting skills on the Salesforce platform. Author Heather Negley, a seasoned consultant who has completed over 30 Salesforce delivery projects in the past nine years, equips Salesforce professionals with...
| Otros Autores: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
New York, NY :
Apress
[2022]
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009660440106719 |
Tabla de Contenidos:
- Intro
- Contents
- About the Author
- About the Technical Reviewer
- Acknowledgments
- Introduction
- Part I: Where to Start
- Chapter 1: Introduction to the Salesforce Ecosystem
- The Salesforce Ecosystem
- The Platform
- Summary
- Resources
- Chapter 2: Salesforce Learning
- Mentoring
- Learning
- Free Learning
- Trailhead
- Free Bootcamp Programs
- 100 Days of Trailhead
- Paid Learning
- Certifications
- Learning Communities
- Trailblazer Community Groups
- MVP Office Hours mvpofficehours.info
- Salesforce Saturdays
- Ohana Slack
- Military
- Salesforce Military
- Mervis
- Events
- Conferences
- Regional Events
- Summary
- Resources
- Chapter 3: Salesforce Work Experience
- Job Experience
- Volunteer Work
- Volunteer Resources
- Catch a Fire
- Taproot Foundation
- VolunteerMatch
- Points of Light Engage
- Idealist
- Recruiters
- Summary
- Resources
- Part II: Preparing for a Software Project
- Chapter 4: The Evolution of Software Development
- Automation
- Software Development Lifecycle
- Waterfall
- Acceleration of Change
- Agile
- Sprinting
- The Value of Continuous Feedback
- Summary
- Resources
- Chapter 5: Common Project Roles
- What Is a Consultant?
- What Is the Difference Between Functional and Technical Roles?
- Roles
- Project Managers, Scrum Masters
- Business Analyst, Business Architect
- Solution Architect
- Change Manager, Trainer
- Certified Technical Architect
- Data Architect
- Developer
- Women in Programming
- Quality Assurance Engineer
- More on Cucumber
- Role-Based Resources
- Summary
- Resources
- Chapter 6: Sales and Staffing
- Presales
- Types of Contracts
- How to Get Staffed on a Project
- On the Bench
- Centralized Staffing Model
- Decentralized Staffing Model
- Sales Handoff Meetings
- The Sales Handoff Internal Meeting Presentation.
- The Background of the Company
- What Was Sold?
- The Timeline, Scope, and Budget
- The SOW
- What Are the Assumptions?
- Client Idiosyncrasies
- What Is the Dynamic Between Business and IT?
- Introducing the Project Team to the Client
- Technology
- Summary
- Resources
- Part III: Stages of a Project
- Chapter 7: Ramp-Up
- Travel
- How Much Will I Travel?
- Airport Hacks
- Travel Reimbursement
- Working from Home
- Utilization
- Know Your Role
- Summary
- Resources
- Chapter 8: Kickoff and Discovery
- What Is Kickoff?
- Interpersonal Tips
- Understand Client Vision and Use Cases
- Project Methodology
- What Is Discovery?
- Business Analysis
- Current State and Future State
- Process Flows
- Writing User Stories
- Acceptance Criteria
- Team Cohesion
- Summary
- Resources
- Chapter 9: Build, Test, Deploy
- Agile Meetings
- Backlog Refinement
- Definition of Ready
- Design
- Dependencies
- Sprint Planning
- Definition of Done
- Sprinting
- Daily Stand- Ups
- Identifying Risks and Issues
- Sprint Reviews
- Demo Tips
- Retrospective
- Visuals
- Work Breakdown Structure
- User Acceptance Testing
- Deployment
- Summary
- Resources
- Part IV: Consulting Skills
- Chapter 10: Client Management
- What Are Soft Skills?
- Project Archetypes
- The Hydra
- Watch Out For
- Strategies to Help
- The Echo Chamber
- Watch Out For
- Strategies to Help
- Swiss Cheese
- Watch Out For
- Strategies to Help
- The Explorer
- Watch Out For
- Strategies to Help
- The Rube Goldberg
- Watch Out For
- Strategies to Help
- High Horse
- Watch Out For
- Strategies to Help
- Stick in the Mud
- Watch Out For
- Strategies to Help
- Summary
- Resource
- Chapter 11: Communication
- The Medium Is the Message
- Listening
- Speaking and Writing
- Public Speaking
- Slack
- Summary
- Resource.
- Chapter 12: Emotional Intelligence
- What Is Emotional Intelligence?
- What Is an Emotion?
- Types of Emotional Turbulence on a Project
- Stormy Seas
- Perspective to Take
- Dumpster Fire
- Perspective to Take
- Burnt
- Perspective to Take
- Booted
- Perspective to Take
- Summary
- Resources
- Meditation Resources
- Kai's Recommendations for Managing Burnout
- Chapter 13: Critical Thinking and Problem-Solving Skills
- What Is Critical Thinking?
- Gathering, Analyzing, Evaluating
- Watch Out For
- Bias
- Differentiate an Opinion from a Fact
- Information Overload
- Strategies to Help
- Time Management
- Synthesizing and Distilling
- Cognitive Biases
- Bike-Shedding Effect(Parkinson's Law of Triviality)
- Information Bias
- Irrational Escalation (Escalation of Commitment)
- Automation Bias
- Next in Line Effect
- Spacing Effect
- Semmelweis Reflex
- Summary
- Resources
- Appendix A: Other Resources
- Index.
