Cita APA (7a ed.)

Patterson, K., Grenny, J., & McMillan, R. (2011). Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition (Audio Book) (1st edition.). McGraw-Hill.

Cita Chicago Style (17a ed.)

Patterson, Kerry, Joseph Grenny, y Ron McMillan. Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition (Audio Book). 1st edition. McGraw-Hill, 2011.

Cita MLA (9a ed.)

Patterson, Kerry, et al. Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition (Audio Book). 1st edition. McGraw-Hill, 2011.