Greenberger, L. S. (2013). What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of Everything You Say (Audio Book) (1st edition.). McGraw-Hill.
Chicago Style (17th ed.) CitationGreenberger, Leonard S. What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of Everything You Say (Audio Book). 1st edition. McGraw-Hill, 2013.
MLA (9th ed.) CitationGreenberger, Leonard S. What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of Everything You Say (Audio Book). 1st edition. McGraw-Hill, 2013.
Warning: These citations may not always be 100% accurate.
