Cita APA (7a ed.)

Charan, R., & Hill, D. (2008). What the customer wants you to know (Unabridged.). Tantor Media, Inc. : Made available through hoopla.

Cita Chicago Style (17a ed.)

Charan, Ram, y Dick Hill. What the Customer Wants You to Know. Unabridged. [United States]: Tantor Media, Inc. : Made available through hoopla, 2008.

Cita MLA (9a ed.)

Charan, Ram, y Dick Hill. What the Customer Wants You to Know. Unabridged. Tantor Media, Inc. : Made available through hoopla, 2008.