Cita APA (7a ed.)

Toister, J., & Wayne, R. (2020). The service culture handbook: A step-by-step guide to getting your employees obsessed with customer service. Findaway World.

Cita Chicago Style (17a ed.)

Toister, Jeff, y Roger Wayne. The Service Culture Handbook: A Step-by-step Guide to Getting Your Employees Obsessed with Customer Service. [Place of publication not identified]: Findaway World, 2020.

Cita MLA (9a ed.)

Toister, Jeff, y Roger Wayne. The Service Culture Handbook: A Step-by-step Guide to Getting Your Employees Obsessed with Customer Service. Findaway World, 2020.