The future of service post-COVID-19 pandemic. Volume 1, Rapid adoption of digital service technology

The future of service post-COVID-19 pandemic Volume 1, Rapid adoption of digital service technology Volume 1, Rapid adoption of digital service technology /

This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a...

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Bibliographic Details
Other Authors: Lee, Jungwoo (Editor), Lee, Jungwoo, 1968- (-), Han, Spring H.
Format: eBook
Language:Inglés
Published: Singapore : Springer Nature 2021
2021.
Series:ICT and evolution of work
Subjects:
Marketing.
Service industries > Management.
Human Resource Management
Business and Management, general
Services
Innovation and Technology Management
COVID-19 Post-pandemic Service Industry
Service Management
Digital Transformation of the Service Sector
Changes in the Nature of Services in the East
Open access
Personnel & human resources management
Business & Management
Hospitality & service industries
See on Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009654022206719
Table of Contents:
  • Introduction How the COVID-19 Pandemic is Reshaping the Education Service Rethinking Higher Education Post COVID-19Asian University Leader Perspectives Transformative Value Co-creation in Healthcare Services in the COVID-19 Era

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