Quality planning and assurance : principles, approaches, and methods for product and service development

Quality planning and assurance principles, approaches, and methods for product and service development

"Quality planning has been a fundamental industrial practice for several decades, yet there are few comprehensive quality planning textbooks dedicated to the understanding of this subject at the undergraduate and graduate levels. In the quality field, professionals often consider Toyota as a ro...

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Bibliographic Details
Other Authors: Tang, He author (author)
Format: eBook
Language:Inglés
Published: Hoboken, New Jersey : John Wiley & Sons, Incorporated [2022]
Subjects:
Quality control.
See on Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009645710106719
Table of Contents:
  • Intro
  • Title page
  • Copyright
  • Forewords
  • Foreword
  • Preface
  • Acknowledgments
  • About the Author
  • 1 Introduction to Quality Planning
  • 1.1 Quality Definitions
  • 1.1.1 Meaning of Quality
  • 1.1.2 End-customer Centricity
  • 1.1.3 Dimensions of Product and Service Quality
  • 1.1.4 Discussion of Service Quality
  • 1.2 Quality System
  • 1.2.1 Quality Management System
  • 1.2.2 Discussion of QMS
  • 1.2.3 Quality Target Setting
  • 1.2.4 Cost of Quality
  • 1.3 Quality Planning
  • 1.3.1 Planning Process Overview
  • 1.3.2 Considerations in Quality Planning
  • 1.3.3 Quality-planning Guideline (APQP)
  • 1.3.4 Service Quality Planning
  • Summary
  • Exercises
  • References
  • 2 Strategy Development for Quality
  • 2.1 Strategic Management
  • 2.1.1 Overview of Strategic Management
  • 2.1.2 Hoshin Planning Management
  • 2.1.3 Implementation Considerations
  • 2.2 Risk Management and Analysis
  • 2.2.1 Risk Management Overview
  • 2.2.2 Risks and Treatments
  • 2.2.3 Risk Evaluation
  • 2.2.4 Event Tree, Fault Tree, and Bowtie Analysis
  • 2.3 Pull and Push Strategies
  • 2.3.1 Pull or Push
  • 2.3.2 Innovation-push
  • 2.3.3 Challenges to Pull and Push
  • Summary
  • Exercises
  • References
  • 3 Customer-centric Planning
  • 3.1 Goal: Design for Customer
  • 3.1.1 Customer-driven Development
  • 3.1.2 Product/Process Characteristics
  • 3.2 Quality Category to Customer
  • 3.2.1 Must-be Quality and Attractive Quality
  • 3.2.2 Kano Model
  • 3.3 Quality Function Deployment
  • 3.3.1 Principle of QFD
  • 3.3.2 QFD Applications
  • 3.3.3 More Discussion of QFD
  • 3.4 Affective Engineering
  • 3.4.1 Introduction to Affective Engineering
  • 3.4.2 Discussion of AE
  • 3.4.3 Applications of AE
  • Summary
  • Exercises
  • References
  • 4 Quality Assurance by Design
  • 4.1 Design Review Process
  • 4.1.1 Introduction to Design Review
  • 4.1.2 Design Review Based on Failure Mode.
  • 4.1.3 Design Review Applications
  • 4.2 Design Verification and Validation
  • 4.2.1 Prototype Processes
  • 4.2.2 Processes of Verification and Validation
  • 4.2.3 Discussion of Verification and Validation
  • 4.3 Concurrent Engineering
  • 4.3.1 Principle of Concurrent Engineering
  • 4.3.2 Considerations to CE
  • 4.4 Variation Considerations
  • 4.4.1 Recognition of Variation
  • 4.4.2 Target Setting with Variation
  • 4.4.3 Propagation of Variation
  • 4.4.4 Quality and Variation
  • Summary
  • Exercises
  • References
  • 5 Proactive Approaches: Failure Modes and Effects Analysis and Control Plan
  • 5.1 Understanding Failure Modes and Effects Analysis
  • 5.1.1 Principle of Failure Modes and Effects Analysis
  • 5.1.2 FMEA Development
  • 5.1.3 Parameters in FMEA
  • 5.2 Pre- and Post-work of FMEA
  • 5.2.1 Pre-FMEA Analysis
  • 5.2.2 FMEA Follow-up
  • 5.3 Implementation of FMEA
  • 5.3.1 Considerations in FMEA
  • 5.3.2 Applications of FMEA
  • 5.4 Control Plan
  • 5.4.1 Basics of Control Plan
  • 5.4.2 Considerations in Control Plan
  • 5.4.3 Applications of Control Plan
  • Summary
  • Exercises
  • References
  • 6 Supplier Quality Management and Production Part Approval Process
  • 6.1 Introduction to Supplier Quality
  • 6.1.1 Supplier Quality Overview
  • 6.1.2 Supplier Selection and Evaluation
  • 6.2 PPAP Standardized Guideline
  • 6.2.1 Concept of PPAP
  • 6.2.2 PPAP Elements
  • 6.2.3 PPAP Packages
  • 6.3 PPAP Elements in a Package
  • 6.3.1 Essential Element (Level 1)
  • 6.3.2 Level 2 Elements
  • 6.3.3 Level 3 Elements
  • 6.3.4 Unique Requirements (Levels 4 and 5)
  • 6.4 Supplier Quality Assurance
  • 6.4.1 PPAP Preparation and Approval
  • 6.4.2 Customer and Supplier Teamwork
  • 6.4.3 Supplier Quality to Service
  • Summary
  • Exercises
  • References
  • 7 Special Analyses and Processes
  • 7.1 Measurement System Analysis
  • 7.1.1 Measurement System.
  • 7.1.2 Analysis in MSA
  • 7.2 Process Capability Study
  • 7.2.1 Principle of Process Capability
  • 7.2.2 Process Capability Assessment
  • 7.2.3 Production Tryout
  • 7.3 Change Management in Development
  • 7.3.1 Process of Change Management
  • 7.3.2 Considerations in Change Management
  • 7.3.3 Advancement of Change Management
  • 7.4 Quality System Auditing
  • 7.4.1 Roles and Processes of Quality Auditing
  • 7.4.2 Types of Quality Audit and Preparation
  • 7.4.3 Considerations in Quality Auditing
  • Summary
  • Exercises
  • References
  • 8 Quality Management Tools
  • 8.1 Problem-solving Process
  • 8.1.1 Plan-Do-Check-Act Approach
  • 8.1.2 8D Approach
  • 8.1.3 Approaches and Tools
  • 8.2 Seven Basic Tools
  • 8.2.1 Cause-and-effect Diagram
  • 8.2.2 Check Sheet
  • 8.2.3 Histogram
  • 8.2.4 Pareto Chart
  • 8.2.5 Scatter Diagram
  • 8.2.6 Control Charts
  • 8.2.7 Stratification Analysis
  • 8.3 Seven Additional Tools
  • 8.3.1 Affinity Diagram
  • 8.3.2 Relation Diagram
  • 8.3.3 Tree Diagram
  • 8.3.4 Matrix Chart (Diagram)
  • 8.3.5 Network Diagram
  • 8.3.6 Prioritization Matrix
  • 8.3.7 Process Decision Program Chart
  • Summary
  • Exercises
  • References
  • Acronyms and Glossary
  • Epilogue
  • Index
  • End User License Agreement.

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