Emotional intelligence : a simple and actionable guide to increasing performance, engagement and ownership

Emotional intelligence a simple and actionable guide to increasing performance, engagement and ownership

Boost Emotional Intelligence in any situation to achieve exceptional results for any organisation As organisations around the world are putting more focus on the mindset and wellbeing of staff, the need to develop Emotional Intelligence (EI) has never been greater. Emotional Intelligence in the work...

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Detalles Bibliográficos
Otros Autores: Jacobson, Amy, author (author)
Formato: Libro electrónico
Idioma:Inglés
Publicado: Milton, Qld : Wiley 2021.
Materias:
Emotional intelligence.
Success in business > Psychological aspects.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009645677706719
Tabla de Contenidos:
  • Cover
  • Title Page
  • Copyright Page
  • Contents
  • Foreword
  • About the author
  • Acknowledgements
  • Introduction
  • Why emotional intelligence?
  • Is it EQ or EI?
  • Is EI more important than IQ?
  • About the book
  • Part I What is emotional intelligence?
  • Chapter 1 The history of emotional intelligence
  • Chapter 2 Can EI be taught or are we born with it?
  • Chapter 3 How do we measure EI?
  • Part II Disrupting mindsets using EI
  • Chapter 4 The EI Rewiring Process
  • Chapter 5 Own it: Becoming self-aware and owning who we are
  • The emotional mind
  • The need to be right!
  • Tapping into the subconscious mind
  • What are our beliefs and values?
  • Default modalities
  • How to identify modalities
  • Emotions are contagious
  • Creating an ownership mindset
  • Chapter 6 Face it: Controlling our emotions and working with them
  • Core emotions
  • Recognising our emotions and triggers
  • Reframing our emotional response
  • Emotional hijack
  • Sensory overload
  • Conscious and unconscious bias
  • Smashing through fear and self-doubt
  • Chapter 7 Feel it: Understanding others and the impact we have on them
  • Empathy: the greatest skill of all
  • Delivering empathy
  • Becoming a leader
  • Understanding what makes others 'tick'
  • Adaptability and balance
  • Everyone's a superstar at something
  • Building a balanced team
  • Challenging the obvious choice
  • Measuring the differences
  • Ask, ask, tell
  • Chapter 8 Ask it: Communicating with influence and purpose
  • Asking creates ownership
  • Contagious communication
  • The emotional undertone of words
  • Communication is about the recipient, not us
  • Meetings with purpose
  • Choosing the right seat
  • Practising EI in meetings
  • EI and emails
  • Influencing in emails
  • Passionate vs egotistical
  • Chapter 9 Drive it: Being motivated and reaching our full potential.
  • Rewiring our brain to achieve targets
  • Empowering to create drive
  • Driving sales through modalities
  • Managing 'busy' and leveraging peak performance
  • Mindset over burnout
  • The importance of reflection
  • Part III The future of EI in the workplace
  • Chapter 10 The importance of EI in an AI world
  • Chapter 11 EI and job titles
  • Becoming emotionally intelligent
  • Index
  • EULA.

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