Cita APA (7a ed.)

Fluss, D. (2005). The real-time contact center. AMACOM Books.

Cita Chicago Style (17a ed.)

Fluss, Donna. The Real-time Contact Center. New York, NY: AMACOM Books, 2005.

Cita MLA (9a ed.)

Fluss, Donna. The Real-time Contact Center. AMACOM Books, 2005.