Hartson, H. R., & Pyla, P. S. (2012). The UX book: Process and guidelines for ensuring a quality user experience. Morgan Kaufmann.
Chicago Style (17th ed.) CitationHartson, H. Rex, and Pardha S. Pyla. The UX Book: Process and Guidelines for Ensuring a Quality User Experience. Amsterdam: Morgan Kaufmann, 2012.
MLA (9th ed.) CitationHartson, H. Rex, and Pardha S. Pyla. The UX Book: Process and Guidelines for Ensuring a Quality User Experience. Morgan Kaufmann, 2012.
Warning: These citations may not always be 100% accurate.