Cita APA (7a ed.)

Books24x7, Inc, Franz, P., & Kirchmer, M. (2012). Value-driven business process management: The value-switch for lasting competitive advantage (1st edition.). McGraw-Hill.

Cita Chicago Style (17a ed.)

Books24x7, Inc, Peter Franz, y Mathias Kirchmer. Value-driven Business Process Management: The Value-switch for Lasting Competitive Advantage. 1st edition. New York: McGraw-Hill, 2012.

Cita MLA (9a ed.)

Books24x7, Inc, et al. Value-driven Business Process Management: The Value-switch for Lasting Competitive Advantage. 1st edition. McGraw-Hill, 2012.